We stand behind the quality of our products with a Limited Lifetime Warranty — our guarantee that every Revive backpack or Game Bag is free of material and manufacturing defects. This warranty is valid for 1 Year, beginning on the date of purchase from an authorized Revive Brand retailer and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer.
Our warranty covers material or manufacturing defect, and does not apply to excessive wear and tear. We will replace or repair the item at our discretion, in accordance with local law and our warranty claims process as it may be updated from time to time. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Revive Brand retailer. Purchases made from a counterfeit or unauthorized seller will not be considered.
How do I file a warranty claim?
If you are located in the United States or Canada, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the suggested retail price.
Due to seasonality of stock we cannot guarantee that you will receive the same item.
Please note that warranty-issued discount codes cannot be combined with any other offer including ongoing promotions/discounts on the Revive Brand online store.
All warranty claims are dealt with as promptly as possible. However, during peak seasons such as the Holidays and Back-To-School, warranty claims may take an additional 4 to 5 business days. We thank you for your patience.